Q: Do I need an account or do I already have one?
A. If you’ve gotten tickets before, your email address should already be in the system. You may need to “reset” your password. Kutztown University users should use their KU email address and MyKU login.
Q: I never ordered tickets online from you before, so how can I have a password to reset?
A. Good question! You don’t! “Resetting” your password is how you create one.
Q. I tried to create an account but it says my email address is already in use.
A. If this happens, it’s because you’re already in the system and don’t need to create a new account. You simply need to reset your password for that email address.
Q. I’m KU Faculty/Staff/Student and have never gotten tickets before.
A. Click on "Log In/Register" and choose "Students / Faculty / Staff." Use your MyKU information and then create your account. Once you account is created, you can log in any time for tickets.
Q. I’m KU Faculty/Staff/Student but I can’t seem to log in.
A. Sometimes the system gets confused when you are already logged into other KU sites or apps. Close out of your browser and try again.
Q. I’m KU Faculty/Staff/Student but can’t access my discounted/complimentary ticket(s).
A. Make sure you are logged in first. If KU tickets are still not visible, email or call the Box Office. They can verify your User Type in the ticketing system.
Q. I need wheelchair seating and/or ADA parking for the event. How do I request that?
A. For Football - Wheelchair seating is general admission. When you purchase your ticket, choose "Yes" to "Does anyone in your party require wheelchair seating" and we will hold a spot and a companion seat for you. ADA parking is purchased as a regular parking pass. When you purchase your pass, choose "Yes" to "Do you have an ADA Plate or Placard" and we will make sure there are enough spaces closer to the stadium to accommodate requests. Please understand parking tends to be limited and ADA parking is on a first come basis. Specific individual parking spaces are not held.
For Schaeffer Auditorium - Wheelchair spaces and wheelchair transfer seats are available online or by phone. ADA parking is available at the building, but our shuttle bus is also accessible.
For all other events - Most events are general admission and can easily accommodate wheelchairs. If you have any concerns, email boxoffice@kutztown.edu
Q. What form of payment can I use to purchase online tickets?
A. We accept VISA, MasterCard and Discover only. Patrons are welcome to visit the Box Office to pay with cash or check.
Q. Can I get a refund online for my tickets if I can’t use them?
A. No, all sales are final. If you would like to exchange your ticket(s), please contact the Box Office
Q. How do I get Football packages?
A. On the top left of the ticketing webpage, under the Kutztown University heading, click the Packages tab. Proceed from there.
Q. Why am I getting emails or notifications from AudienceView/University tickets or seeing those names on my credit card statement?
A. AudienceView (formerly UniversityTickets) is our ticketing platform vendor
Q. My organization wants to purchase a group of tickets. How do I do this?
A. For group sales, if a group rate is not visible, please contact the Box Office.